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Auto and Predictive Dialer Installation - Costa Mesa, Orange County CA

Fintech Communications' professional IT consultants take care of your Auto and Predictive Dialer Installation Services needs. We provide complete solutions to keep your small business running smoothly.

How Your Business Can Grow Using Auto Dialer

If you are relying on a group of telemarketers to place calls for you to potential customers or a team of debt collectors to try to recoup losses, you are using old fashioned technology. Your business needs can be better served by using an auto dialer. Not only can this work for sales and debt collection purposes, but it can also work if your business wants to send messages to existing customers or clients, without you having to rely on human calling. Having people work in your office to make calls, even on automation, can be time consuming and costly. You can get the same results with an auto dialer system.

An auto dialer is a form of telephony technology that allows you to record any message that you want and enter numbers into a data base system. The computer does the rest of the work, calling the numbers on your list and leaving the message for the recipient. It is not only businesses that use the auto dialer as a form of effective communication - most school districts are using this type of program to get messages across to parents such as a change in school schedule or school cancellations. Campaign offices rely heavily upon auto dialer to canvas for votes.

Using human beings at your office to make calls can prove to be expensive and actually a waste of time. Even when debt collecting, this can be costly as you normally pay people based upon an hourly rate or how many calls are placed. An auto dialer can alleviate these costs. The numbers can be put into your data base and the calls can continue to be made via the computer until you reach the recipients.

How A Predictive Dialer System Can Save Your Business Money

If your business is using telemarketing or even autodialing, perhaps it is time to step up to a predictive dialer system. Unlike auto dialer, that just calls numbers that are inserted into the database, the predictive dialer has the ability to ascertain between a machine answering the phone and an actual human voice. It then switches into high gear and allows for an agent to get on the phone with an actual person. This can end up saving your business time and money.

Most businesses today rely on some form of telemarketing to not only procure new customers based upon leads, but also to let existing customers know about new products and sales being offered. Other businesses use calling individuals as a way to collect debt. The problem with traditional telemarketing by human callers is that your team is spending a lot of time reaching answering machines or voice mail. This accounts for not only wasted time, but extra money as you are most likely paying your call center to make these calls based upon an hourly rate.

Instead of having your call center team waste their time contacting machines, wouldn't it be better if they spoke only to prospects who are at home and answering the phone? When you use a predictive dialer, the call center representatives will automatically be notified when a person picks up the phone, as opposed to a machine or voice mail. They can then pick up the call and speak directly to a potential customer, cutting down on wasted time making calls that end up going nowhere. This transfer takes only a few seconds.

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While I worked on fixing spinal injuries & dysfunctions, Fintech Communications did a great job fixing my computer problems and network support. Without your consultants I would no longer be in business. I also appreciate the friendly and supportive attitude displayed by your engineers.

Carl Flagello
Healthy Hands Chiropractic

 
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