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Predictive Dialer - IT Consultants in Costa Mesa CA

Fintech Communications' professional IT consultants take care of your Predictive Dialer needs. We provide complete solutions to keep your small business running smoothly.

How A Predictive Dialer System Can Save Your Business Money

If your business is using telemarketing or even autodialing, perhaps it is time to step up to a predictive dialer system. Unlike auto dialer, that just calls numbers that are inserted into the database, the predictive dialer has the ability to ascertain between a machine answering the phone and an actual human voice. It then switches into high gear and allows for an agent to get on the phone with an actual person. This can end up saving your business time and money.

Most businesses today rely on some form of telemarketing to not only procure new customers based upon leads, but also to let existing customers know about new products and sales being offered. Other businesses use calling individuals as a way to collect debt. The problem with traditional telemarketing by human callers is that your team is spending a lot of time reaching answering machines or voice mail. This accounts for not only wasted time, but extra money as you are most likely paying your call center to make these calls based upon an hourly rate.

Instead of having your call center team waste their time contacting machines, wouldn't it be better if they spoke only to prospects who are at home and answering the phone? When you use a predictive dialer, the call center representatives will automatically be notified when a person picks up the phone, as opposed to a machine or voice mail. They can then pick up the call and speak directly to a potential customer, cutting down on wasted time making calls that end up going nowhere. This transfer takes only a few seconds.

Studies indicate that telemarketing and debt collecting by phone is most successful with those who are receptive to incoming calls and do not screen calls using a Caller ID system. Unfortunately, there is no way to ascertain those individuals until you actually place a call to their home or business. You can actually cut the time that your call center places in half by allowing them to get right to the source and not waste time calling machines.

You can program the predictive dialer system to either hang up, if a machine answers the phone, or leave a recorded message. If, in the middle of leaving the message, someone picks up the phone, the predictive dialer will still alert the call center representatives so that they can speak to an actual person.

Fintech Communications is one of the leaders in the field of telecommunications as well as other telephony and technological services that can allow your business, small or large, to continue to grow. In addition to offering several predictive dialer packages, they also offer a call center that can eliminate your need for hiring telemarketers making calls from your office. Again, this ends up not only saving your business money spent on wasted calls, but can make sure that any potential customer answering their phone is not just provided with a recorded message and has the opportunity to speak to a representative.

If your business relies on contacting individuals by telephone for either marketing purposes or collections, you should consider using a predictive dialer system.

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Our second remote office location is doing very well. Without the VOIP outsourcing consultants to do the IT strategy and integration needed we would have been disconnected from clients. The courtesy and understanding of your staff was outstanding.

Evan Cabrillo
Lotus Capital Financial Services

 
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